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My Awards

FAQ(s)

  • As a My BJ's Perks Member, how do I earn awards?

    Earnings are automatically accumulated in your Membership account and are converted into Awards every time your earnings balance reaches $20. Awards can be used at checkout at BJ's in $20 increments.

  • Do my BJ's Perks Awards expire?

    The BJ's Perks Awards will expire 6 months from the date issued. Once expired, BJ's Perks Awards cannot be reissued.

  • Who else can redeem my awards?

    Awards are connected to the primary cardholder's membership number. Since the Household Member shares a membership number with the Primary Member, both the Primary and Household Member will be prompted to redeem awards at the register.

  • How often is my awards balance and earnings updated on Account Center?

    Total awards and earnings may not be reflected immediately. It can take up to 2-3 days after your recent purchases or recent award redemption to be reflected within the Awards Summary section.

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Customer Care
1-855-269-1622 (Mastercard®) or 1-844-271-2535 (World Mastercard®)
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1-888-819-1918
Customer Care Hours
  • 24/7
  • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Capital Bank
    PO Box 183003
    Columbus, OH 43218-3003