Return to all help topics

My Awards


  • As a My BJ's Perks Member, how do I earn awards?

    Earnings are automatically accumulated in your Membership account and are converted into Awards every time your earnings balance reaches $20. Awards can be used at checkout at BJ's in $20 increments.

  • Do my BJ's Perks Awards expire?

    The BJ's Perks Awards will expire 6 months from the date issued. Once expired, BJ's Perks Awards cannot be reissued.

  • Who else can redeem my awards?

    Awards are connected to the primary cardholder's membership number. Since the Household Member shares a membership number with the Primary Member, both the Primary and Household Member will be prompted to redeem awards at the register.

  • How often is my awards balance and earnings updated on Account Center?

    Total awards and earnings may not be reflected immediately. It can take up to 2-3 days after your recent purchases or recent award redemption to be reflected within the Awards Summary section.

All Help Topics

Find help fast. Choose a topic below for answers to some of the most frequently asked questions.

Can't find what you're looking for?

Registered accountholders can send us a message via Secure Message Center. Not yet registered? Register now.
Access Secure Message Center

Contact Us

Customer Care
1-855-269-1622 (Mastercard®) or 1-844-271-2535 (World Mastercard®)
Customer Care Hours
  • 24/7
  • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Capital Bank
    PO Box 183003
    Columbus, OH 43218-3003