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Fraud Protection

If you think your Account is being used by someone else or has been compromised, call Customer Care now at 1-855-334-3639 (TDD/TYY: 1-888-819-1918). While we're helping protect you from unauthorized charges, here's what you can do to help keep your Account safer:

  1. Sign your credit card and store it in a safe place.
  2. Never loan your card to anyone not authorized on your Account.
  3. Update your personal profile whenever there's a change, such as a new mailing address.
  4. Never use unsecured email or unsecured public Wi-Fi hotspots to send personal information, including your Social Security or credit card number. Instead, only connect to trusted networks or virtual private networks (VPNs)
  5. Go paperless to reduce the chance of billing statement mail fraud.
  6. Get more tips from the FTC at

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Customer Care
Customer Care Hours
  • Monday - Saturday
  • 8:00am - 9:00pm EST
  • Sunday: Closed
  • Closed: New Year, Easter, Memorial Day, Christmas Day, Independence Day, Labor Day, Thanksgiving
  • Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.

    Customer Care Address

    Comenity Capital Bank
    P.O. Box 183003
    Columbus OH 43218-3003