Paperless Billing

Frequently Asked Questions (FAQs)

• What is paperless billing and how can I sign up for it?
  A paperless billing statement is an online version of your monthly billing statement. It contains the same information as the printed billing statement you receive in the mail. When you enroll in paperless billing statements, you'll receive an email notification every time there is a new billing statement ready for you to view, and instructions on how to make your payment. Going paperless is simple and safe. And, if you ever change your mind, you can go back to paper communications, free of charge. Enroll in paperless billing. Not signed in? Sign in now.
• When do I get my first paperless statement?
  Paperless statements typically begin with the billing statement following your enrollment in paperless. It is possible that you will receive one, final paper billing statement, depending on when you opted to go paperless.
• How will I know when my monthly paperless billing statement is available?

  You will receive an email from chadwicks-no-reply@service.comenity.net when your billing statement is ready. To ensure that our billing statement reminder and confirmation emails are not marked as junk mail or SPAM, please add the following addresses to your email address book:

  • chadwicks-no-reply@service.comenity.net
  • chadwicks-no-reply@info.comenity.net

  You can also view your available statements online at any time. Not signed in? Sign in now.

• How do I view my billing statement online?
  View your billing statements for the past 24 months. For statements not available online, please send us a message via Secure Message Center or call Customer Care at 1-800-395-3780 (TDD/TTY: 1-800-695-1788). Not signed in? Sign in now.
• I chose paperless billing. Why am I still getting a paper statement?

  Paperless statements typically begin with the billing statement following your enrollment in paperless. It is possible that you will receive one, final paper billing statement, depending on when you opted to go paperless. You may also be receiving a paper billing statement if:

  • Your account is more than 30 days past due. You'll automatically go back to paperless once your account is current. Make a payment now.
  • The email notification that your paperless statement is ready was undeliverable. Update your email address.
• Can I elect BOTH paper and paperless billing statements?
  Paperless billing is a smart, convenient, secure, eco-friendly way to get your account balance and other information. At this time, you may only choose one method of receiving your statements. You can change your selection at any time. Not signed in? Sign in now.
• My email address has changed. How can I continue to receive an email notification when my paperless statement is ready?
  To ensure that you receive important account information, including your paperless statement notification, please update your email address. Not signed in? Sign in now.
• Can I choose paper instead of paperless billing?
  No problem. You can change your selection at any time. Not signed in? Sign in now.