COVID-19 Pandemic Support

Our hearts go out to those affected by the COVID-19 pandemic, and we're here to help if you need us. As the bank that manages your Coldwater Creek Mastercard, we want to assure you that Comenity Bank is committed to helping cardholders who may be experiencing hardships due to COVID-19.

We have all the important information needed to easily manage your account:

1. Online Self-Service Options
When possible, we encourage you to manage your Coldwater Creek Mastercard account online using Account Center. This is the fastest way to access the account information you need.

With 24/7 access to Account Center, you have a safe, secure and convenient way to:

• View your balance, transactions and statements
• Make payments

Not yet registered for online access to your account? Register Here.

2. Other Payment Options
If you'd like to make a one-time payment without signing in, you can do so quickly with Comenity's EasyPay.

Contact Customer Care
Please be aware that hold times have increased as we help our customers affected by COVID-19. In response to the pandemic, our associates are now working from home and adapting to this new environment. We appreciate your patience. Call Customer Care at 1-855-463-6345 (TDD/TTY: 1-800-695-1788).

Account Security
Please rest assured that our always-on comprehensive and robust security program is working hard to protect your personal and financial information.

Fraudsters thrive in times of uncertainty, so we are being especially watchful for cyber criminals looking to take advantage of consumers who may feel particularly vulnerable due to COVID-19.

Be cautious about outreach to you. While we may try to contact you through phone, email or text, it's important to know we would never ask for your Social Security number or credit card account number.

Beware of phishing. Phishing is an illegal attempt to obtain your personal information for fraudulent purposes. Phishing can occur through email, text messages, voice calls and other means. Please use extreme caution when you receive any unsolicited requests for your personal information.

How to keep your account safe. From password security to identity theft and fraud protection, get the details here.

If you think you might be the victim of suspicious or fraudulent activity, please call our Account Protection team at 1-800-888-1726.

Income Disruption Due to COVID-19
We're truly sorry for what you're going through. Please contact Customer Care at 1-855-463-6345 (TDD/TTY: 1-800-695-1788) to discuss how we can help. We will work with you to find a solution that works with your situation.

We're Here to Help You
We continue to monitor the COVID-19 situation and will follow guidance from public health officials and government agencies, so we can make ongoing assessments and further support our customers, associates, and communities.

Please Take Care
For more information about COVID-19 and what you can do to stay healthy and safe, visit the Centers for Disease Control at cdc.gov or your local health department's website.