Frequently Asked Questions (FAQs)

• What happens when I lock my card?
  Locking your card will prevent all charges on that card. By default, all purchases will be declined when a card is locked, including recurring charges, though you are given the option to allow recurring charges while your card is locked. The primary cardmember can also separately lock and unlock an authorized buyer's card if that card has its own unique account number.
• Should I lock my card if it is stolen or lost?
  If you know your card was lost or stolen, please lock your card immediately to prevent unauthorized transactions. If you can't find your card or you know it was stolen, please call Customer Care at 1-844-271-2769 (Cost Plus World Market Mastercard) or 1-844-271-2770 (Cost Plus World Market World Mastercard) (TDD/TTY: 1-888-819-1918) immediately and we will cancel your card and issue you a new card.
• How do I lock my card?
  To lock your card, go to the Card Lock page and select "Lock." Within moments, an email response will notify you that your card is now locked.
• How do I unlock my card?
  To unlock your card, simply return to the Card Lock page and select "Unlock." Within moments, an email response will notify you that your card is now unlocked.
• What are recurring charges?
  Recurring charges are scheduled transactions, like the monthly charge for a streaming movie service, monthly bill or service. When locking your card, you can choose to allow recurring charges or prevent all charges.
• If I lock my card, will recurring charges be allowed?
  If a charge is identified as recurring by the retailer, like a monthly subscription, and you have indicated you want to allow recurring charges, they will be allowed to continue. You have the option to allow recurring charges when locking your card.
• How do you determine what a recurring charge is?
  If a purchase has been identified by the retailer as a recurring subscription, that purchase is considered recurring, and allowed.
• Once I lock my card, how long will it remained locked?
  Once locked, your card will remain locked until you unlock it. We will send reminders periodically that your card is still locked and direct you to return to Account Center to unlock it in order to make purchases.
• Will I receive a notification letting me know that my card is locked or unlocked?
  Yes, we will send you an email when you lock or unlock your card. To learn more about alert methods and setting up alerts, please access the Alerts FAQs here.
• Once I unlock my card, will I be able to use it right away?
  Yes, unlocking your card makes it available immediately, assuming the card itself is still active.
• Why was my purchase declined when my card was locked?
  When your card is locked, all transactions are declined, unless you have chosen to allow recurring charges.
• Why was a purchase approved when my card was locked?
  When locking a card, you are given the option to allow recurring charges. If you did not choose to allow specific types or categories of charges and received a charge on your card, please call Customer Care at 1-844-271-2769 (Cost Plus World Market Mastercard) or 1-844-271-2770 (Cost Plus World Market World Mastercard) (TDD/TTY: 1-888-819-1918).
• Can I lock a card for the joint owner of my account?
  Joint cardmembers have the same account number as the primary cardholder, so locking the primary account will also lock the joint cardmember's card.
• Can I lock a card for my authorized buyer?
  Yes, on the Alerts and Controls page, you can choose which card associated with your account you are locking or setting controls for.
• I locked my card but a purchase went through anyway. Why did that happen?
  We apologize for the inconvenience. Please contact us through Secure Message Center with a brief explanation of which purchase should not have been approved and we will investigate and reply. You can also call Customer Care at 1-844-271-2769 (Cost Plus World Market Mastercard) or 1-844-271-2770 (Cost Plus World Market World Mastercard) (TDD/TTY: 1-888-819-1918).
• I didn't receive an alert about a purchase I had restricted. Why did that happen?
  We apologize for the inconvenience. This may have happened because your contact information is not current or correct. Please contact us through Secure Message Center with a brief explanation of which purchase should not have been approved and we will investigate and reply, or call Customer Care at 1-844-271-2769 (Cost Plus World Market Mastercard) or 1-844-271-2770 (Cost Plus World Market World Mastercard) (TDD/TTY: 1-888-819-1918).
• Account Center was down when I needed to lock my card. What should I do?
  If you have an urgent need to lock your card and find Account Center is down, please call Customer Care at 1-844-271-2769 (Cost Plus World Market Mastercard) or 1-844-271-2770 (Cost Plus World Market World Mastercard) (TDD/TTY: 1-888-819-1918). If it isn't urgent, try again in a few minutes.