On October 26, 2018 Synchrony Bank acquired eligible Crate and Barrel accounts previously issued by Comenity Bank. 
Eligible accounts that were acquired will receive billing statements and a new Crate and Barrel Credit Card with a new account number from Synchrony Bank in November 2018. Please note, the current customer service phone number will remain the same for accounts that transitioned to Synchrony Bank. Beginning October 30, 2018 accounts that were transitioned to Synchrony Bank can register and service their account at www.crateandbarrel.com/rewards
Comenity Bank will continue to service the accounts that were not eligible for transfer. The new customer service phone number for accounts remaining with Comenity Bank is 1-800-820-8799 (TDD/TTY: 1-800-695-1788).
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