Fraud

Frequently Asked Questions (FAQs)

• What steps can I take to protect myself from fraud?

  For important information about how you can help protect your account information, please visit the Fraud Protection page. Rest assured that your privacy and security is our top priority, so you can securely manage your GEM ACCOUNT Credit Card account online with confidence and peace of mind.

• There is suspicious activity on my account. How do I report it?

  If you notice fraudulent activity on your account, please contact Customer Care immediately at 1-866-534-4180 (TDD/TTY: 1-888-819-1918).

• My credit card has been lost or stolen. How do I report it?

  To report your card as lost or stolen, please contact Customer Care at 1-866-534-4180 (TDD/TTY: 1-888-819-1918).

• Why do you need my Social Security number (SSN)?

  Federal law requires that we use your SSN to verify your identity and obtain credit bureau information.

• How often should I update my password?

  We recommend that you update your password every six months to help protect your account's security and privacy.
  To update your password and manage your personal information, visit the My Profile section.

• I reported my card lost or stolen. Why can't I sign in to my account?

  When you report your card as lost or stolen, online access to your GEM ACCOUNT Credit Card account will be unavailable for up to 24 hours while we process your replacement credit card.