If you'd like to learn how to dispute a transaction, please refer to your GEM Account Credit Card account agreement or the back of your billing statement for an explanation of your billing rights. Please note that some disputes must be submitted in writing and are subject to time limits.
If you do not recognize a transaction on your statement or need additional assistance, please contact Customer Care at 1-866-534-4180 (TDD/TTY: 1-888-819-1918).
You can access up to 24 months of electronic billing statements anytime by visiting the Transactions and Statements page.
Please note, if your account has a zero balance at the end of your billing period, you will not receive a billing statement.
For information not available online, contact Customer Care at 1-866-534-4180 (TDD/TTY: 1-888-819-1918).
You can access up to 24 months of electronic billing statements anytime by visiting the Transactions and Statements page.
Please note, if your account has a zero balance at the end of your billing period, you will not receive a billing statement.
Your "Statement Balance" reflects any transactions posted to your account at the time your billing period ends. Your "Current Balance" reflects any current charges, credits or payments that have posted to your account. Your "New Balance" is the current balance listed on your billing statement at the end of your billing period. Your account's "Current Balance" and "Statement Balance" may be different based on any activity that has posted to your account since your billing period ended.
Transaction information that's not available online can be accessed by contacting Customer Care at 1-866-534-4180 (TDD/TTY: 1-888-819-1918).
For detailed information about your billing statement you can visit the Understanding Your Statement page on the Comenity website.
To request a free large-print paper or braille statement or to have your statement read to you over the phone, contact Customer Care at 1-866-534-4180 (TDD/TTY: 1-888-819-1918).
We would be happy to help you read your billing statement. To have your statement read to you over the phone, please contact Customer Care at 1-866-534-4180 (TDD/TTY: 1-888-819-1918).
To request a free large-print or braille version of your billing statement, please call Customer Care at 1-866-534-4180 (TDD/TTY: 1-888-819-1918). When accessing your statement online, you can enlarge the PDF version of your billing statement by selecting the "+" symbol.
At this time, you cannot use your GEM Account Credit Card to purchase cryptocurrency such as Bitcoin. We may review this decision at a later time as the cryptocurrency market evolves.
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Comenity Capital Bank
PO Box 183003
Columbus, OH 43218-3003
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