Comenity Bank issues and services credit cards for many of the country's most recognized brands. We are proud to include Helzberg Diamonds as one of our brand partners, and we look forward to serving you. You can count on us for award-winning care!
Exclusive Benefits
Your new card: Better benefits. Exclusive extras.
Reasons to love your new card
Enjoy the card that lets you earn exclusive Helzberg Diamonds benefits.
- Birthday Bonus your first year as a cardmember1
- Holiday Reward2
- Special financing options available all year long
- No Annual Fee3
1Offer will be received the month of your birthday. Minimum purchase required to redeem. See offer for full terms and conditions. Must have valid email address and U.S. mailing address. Accounts that opened in your birthday month or in the previous month will receive the offer the following calendar year. Account must not be in default. Not available on existing accounts
2Offer will be received between October 1 and December 31. Minimum purchase required. See offer for full terms and conditions. Must make a purchase in the previous 12 months. Must have valid email address and U.S. mailing address. Accounts that opened between October 1 and December 31 will receive the offer the following calendar year. Account must not be in default.
3For new accounts as of December 1, 2019 Variable Purchase APR of 29.24% based on the prime rate. Minimum Interest Charge is $2 per Credit Plan.
Credit Card offers are subject to credit approval.
Helzberg Diamonds Credit Card Accounts are issued by Comenity Bank.
Frequently Asked Questions
Start here for fast, easy answers to common questions.
Get help. Find answers. Learn more.
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Who is Comenity Bank?
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Why am I getting a new Helzberg Diamonds Credit Card?
Your Helzberg Diamonds Credit Card account is transitioning from Capital One to Comenity Bank. As a result of this transition, Comenity Bank will now provide, manage and service your Helzberg Diamonds Credit Card account.
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When will I get my new Helzberg Diamonds Credit Card?
If your account is in good standing and you have actively been using your card you will receive your new Helzberg Diamonds Credit Card later this spring.
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What if I do not receive a new Helzberg Diamonds Credit Card?
If you do not receive a new card by May 1, 2020, please contact 1-855-810-2541 (TDD/TTY: 1-800-695-1788) for more information.
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Can I continue to use my Capital One Helzberg Diamonds Credit Card to make purchases?
Absolutely! There is no interruption in the use of your card. Continue to use it as you normally would.
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What will happen to my account balance on my Capital One Helzberg Diamonds Credit Card?
Your account balance will be automatically transferred to your new account. We will send you a billing statement that shows you how much you owe. You remain responsible for any existing balance and must pay all amounts due on your account, according to the terms of your Customer Agreement.
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What if I have automatic payments set up to pay my Capital One Helzberg Diamonds Credit Card?
Your current account settings and preferences, including automatic payments, will not be transitioned to your new account. Capital One will not process any repeat or scheduled payments after March 5, 2020. If you would like to set up new automatic payments, you may log in to your new account website at comenity.net/helzberg starting on April 6, 2020 and modify your payment settings and preferences.
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Will I continue to receive my credit card billing statement electronically?
Previous account preferences such as paperless billing will not be transitioned to your new account with Comenity Bank. To continue receiving electronic billing statements and other notifications via email, please visit comenity.net/helzberg starting on March 8, 2020.
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What if I have payments set up through my bank or another electronic bill payment services to pay my Helzberg Diamonds Credit Card?
If you have payments set up through another financial institution to pay your Helzberg Diamonds Credit Card, please update the payee information to Comenity Bank, PO Box 650973, Dallas, TX 75265-0973 effective March 6, 2020. This will ensure payments are not misdirected and may be posted to your account in a timely manner.
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What if I have more questions about my current Capital One Helzberg Diamonds Credit Card?
Please call Capital One at 1-866-435-7906 or visit Helzberg.CapitalOne.com through March 5, 2020, for information regarding your account.
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What will happen to my online access for my Capital One account?
Effective March 6, 2020, you can no longer access your account information with Capital One or receive alerts associated with that account. If you need statement or transaction history for your records, please download and save your billing statements by March 5, 2020.
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What if I have more questions about my account transition?
For questions on or before March 5, 2020 please contact Capital One at 1-866-435-7906 or call the number on the back of your card or billing statement. For questions on or after March 8, 2020 please call Comenity Bank at 1-855-810-2541 (TDD/TTY: 1-800-695-1788). We're here to help!
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How do I continue to make payments on my credit card account?
March 5, 2020 is the last day you can make electronic payments to pay your Capital One account. Please note, any reoccurring or scheduled payments will be accepted through March 5, 2020. For payments on or after March 8, 2020 please register your account at comenity.net/helzberg.
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How do I continue making phone payments on my credit card account?
March 5, 2020 is the last day you can make a phone payment with Capital One. For payments on or after March 8, 2020 please contact Comenity Bank at 1-855-810-2541 (TDD/TTY: 1-800-695-1788). An expedited fee may apply.
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How do I continue making mail-in payments?
For all payments due on or prior to March 5, 2020 please continue mailing payments to Capital One at the address on your billing statement. For all payments due on or after March 6, 2020 please mail payments to:
Comenity Bank
PO Box 650973, Dallas, TX 75265-0973 -
How do I contact Comenity Bank for other notices and inquiries?
For bankruptcy notices on or after March 6, 2020 please send all notices and correspondence to the following:
Comenity Bank
Bankruptcy Department
PO Box 182125, Columbus, OH 43218-2125For all billing inquiries on or after March 6, 2020 please send all correspondence to the following:
Comenity Bank
Customer Service
PO BOX 182119, Columbus, OH 43218-2119For all billing disputes on or after March 6, 2020 please send all correspondance to the following:
Comenity Bank
Customer Service
PO Box 182782, Columbus, OH 43218-2782
Welcome to Comenity®
We're the company behind your credit card and we're happy to meet you.
About Comenity
You may not know us, but we help build the credit programs offered by many of your favorite retail brands — serving you through Comenity Bank and Comenity Capital Bank.
Comenity offers you dedicated tools and award-winning customer care to make it easy to access, manage and monitor your accounts. And as community members, both Comenity Bank and Comenity Capital Bank work to support local efforts to improve housing, financial literacy and other social initiatives.
Our credit programs are all about you and the brands you love.
We're here to ensure your account makes your experience with your favorite brand even better. You chose your credit card or account because you love the brand, and you keep it because of the great benefits and special status being a cardmember brings. We design our credit programs to be clear, easy to use, and easy to manage. That way, you can enhance your life with the things you want and need.
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