As the impact of COVID-19 continues to affect all of us, you may experience a longer-than-normal delay in receiving a response to your message. We're very sorry for the inconvenience and hope you'll understand.
We'll send you an email to let you know a reply has been posted in Secure Message Center.
Visit Secure Message Center to send and receive secure messages.
We require that you sign in to access Secure Message Center in order to protect any sensitive information stored in your messages and attachments.
Yes, you can include up to five attachments totaling up to 5MB by selecting Add Attachment(s).
The types of files you can send through Secure Message Center are:
BMP, DOC, DOCX, JPG, JPEG, PDF, XLS, XLSX and PNG.
Please note all messages are scanned for potential threats and viruses before being delivered to the Customer Care team.
If you need immediate assistance, please call Customer Care at 1-844-271-2539 (Mastercard) or 1-844-271-2794 (World Mastercard) (TDD/TTY: 1-800-695-1788). As the impact of COVID-19 continues to affect all of us, you may experience a longer-than-normal delay in receiving a response to your message.
Find help fast. Choose a topic below for answers to some of the most frequently asked questions.
Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.
Comenity Bank
PO Box 182273
Columbus OH 43218-2273
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