Offers

Frequently Asked Questions (FAQs)

• What is a balance transfer?
  A balance transfer is a transaction where you move part or all of a debt you owe – a balance – to another creditor, usually a credit card. This is most often done to save money on interest while you repay, since the card receiving the balance will normally charge a lower interest rate, or even no interest for a period of time.
• How many balances can I transfer?
  You may transfer as many balances as you wish up to your available transfer limit.
• What types of balances can be transferred?
  You may transfer balances from most credit card accounts, except those from other Comenity Bank or Comenity Capital Bank Accounts. Not sure if your other account is a Comenity Bank or Comenity Capital Bank Account? Visit Comenity.net.
• How soon before my transferred balances are paid off?
  It may take up to 30 days to complete your requested transfer(s). You should continue to make payments on any account from which you are transferring balances until the balance transfer appears on your other account as a credit. We will cancel the request if it is not completed within 30 days.
• What are Limited-Time Offers?
  Limited-Time Offers are promotions which lower your interest rate for certain types of purchases or balance transfers, for a specified time period.
• Can I find details of a Limited-Time Offers that I've accepted?
  Sure, as long as the promotion is not expired. To review the offers you've accepted, please visit Offers and Benefits.
• Who can I contact if I have questions about an offer I accepted?
  For information about offers you've accepted, please call Customer Care at 1-844-271-2539 (Mastercard) or 1-844-271-2794 (World Mastercard) (TDD/TTY: 1-800-695-1788).