No, a payment can only be edited by either signing in or registering on Account Center, or calling Customer Care at 1-800-695-8045 (TDD/TTY: 1-800-695-1788).
If funds have not yet been transferred from your bank account, you may be able edit or delete a scheduled payment—depending on when and how you make your request.
Deleting a Payment
By Mail or Account Center's Secure Message Center:
6:00 PM ET (Eastern Time), at least 3 business days before the scheduled payment date.
Through Customer Care:
7:59 PM ET (Eastern Time), at least 3 business days before the scheduled payment date.
Account Center Online:
11:59 PM ET (Eastern Time), on the day of your scheduled payment date. To delete a payment, visit the Payments page, then select the edit pencil located next to the scheduled payment you wish to delete.
Editing a Payment
To edit a payment, visit the Payments page, then select the edit pencil icon located next to the scheduled payment you wish to edit. If you do not have an Account Center account, please call 1-800-695-8045 (TDD/TTY: 1-800-695-1788) during Customer Care hours (Monday - Saturday, 8 a.m. - 9 p.m. Eastern Time (ET); closed Sundays.
Find help fast. Choose a topic below for answers to some of the most frequently asked questions.
Live Customer Care hours may vary on holidays. Access automated Customer Care 365 days a year, 24 hours a day, 7 days a week.
Comenity Bank
PO Box 182273
Columbus, OH 43218-2273
Warning!
Your session is about to expire. If you would like to extend your session please choose "Continue Session" or click "End Session" to end your session.