Account Assure

Frequently Asked Questions (FAQs)

• What is Account Assure?
  Account Assure can provide assistance when you're unable to pay your bill due to a qualifying life event such as involuntary job loss, hospitalization, unpaid family leave of absence and identity theft (for complete details about qualifying life events, please refer to the current Account Assure terms and conditions). You can enroll in Account Assure anytime online by visiting the Account Assure section of the My Profile page.
• When do my Account Assure benefits start?

  The date when your Account Assure benefits start varies depending on the benefit type. Details about benefits can be reviewed in the current Account Assure terms and conditions.

  If you have questions or need help with your Account Assure account, please call 1-866-293-9210.

• If I pay off my statement balance in full, will I be charged for Account Assure?
  You will only be charged a fee for Account Assure if you have a balance on the last day of your billing period. Therefore, if your balance on the last day of the billing period is zero, there will be no Account Assure fee charged that month. Please note: any Account Assure fees charged during a billing period are still due even if you pay off your statement balance in full by your payment due date.
• Does Account Assure cover my spouse or other family members?

  The benefits of Account Assure only apply to the primary cardmember and do not apply to a spouse or any other family members. Details about benefits, including eligibility requirements and exclusions can be reviewed within the current Account Assure terms and conditions.

• Does Account Assure protect all of my Comenity Accounts?
  If you have multiple accounts with Comenity Bank or Comenity Capital Bank, you will need to enroll each account in Account Assure separately.
• I am currently unemployed, disabled or taking a family leave of absence. Am I eligible for Account Assure benefits if I enroll today?
  We're sorry to hear that, but in order to receive benefits you must have been enrolled in Account Assure prior to experiencing a qualifying life event.
• I never enrolled in Account Assure. Why was I charged?
  If you believe you were mistakenly enrolled in Account Assure, you can cancel anytime by visiting the Account Assure section of the My Profile page, sending us a secure message in Secure Message Center or by calling us at 1-866-293-9210.
• How can I cancel Account Assure?
  You can cancel your Account Assure coverage anytime by visiting the Account Assure section of the My Profile page, sending us a secure message in Secure Message Center or by calling us at 1-866-293-9210.