Important update regarding your RUNWAYREWARDS Credit Card account.

FAQ(s)

• Is New York and Company & Fashion to Figure still in business?

  Yes, New York and Company & Fashion to Figure will continue to serve its valued customers online at nyandcompany.com and fashiontofigure.com.

• Can I still use my card?

  Yes, you can continue to use your RUNWAYREWARDS Credit Card for all purchases at nyandcompany.com and fashiontofigure.com.

• Do I still need to pay my bill?

  Yes, please see your most recent billing statement or sign into your account for balance information. Not signed in? Sign in now. See question below for current payment methods.

• How can I pay my bill?

  You can pay your bill using the following methods:

  • Online: Make a payment now. Not signed in? Sign in now.
  • Mail: Pay by mail. Not signed in? Sign in now.
  • Phone: Call Customer Care at 1-800-889-0494 (TDD/TTY: 1-800-695-1788). An expedited fee may apply.
  • Comenity's EasyPay: Pay securely without setting up an account. Select here to pay.

  Please note: In-store payments are no longer being accepted.

• Will I still be eligible to receive rewards when using my RUNWAYREWARDS Credit Card online?

  Yes, we have continued to track rewards earned by shopping with your RUNWAYREWARDS Credit Card. Starting January 18, 2021 your earned rewards will be fulfilled via email only. To ensure that you receive your benefits, please confirm you have a valid email on file. To update your email for RUNWAYREWARDS visit comenity.net/newyorkandcompany.

• Will you be issuing me birthday coupons?

  No. We are no longer issuing Runway Rewards birthday coupons at this time.

• Will you continue upgrades to the Premier and VIP tiers?

  No. We are not currently upgrading cardholders to Premier and VIP tiers.

• Will VIP benefits such as priority check out and reserved fitting rooms still be honored?

  No. Unfortunately we can no longer offer these in-store benefits.