Sony Visa® Credit Card

In November, Comenity Bank will acquire eligible Sony Card accounts*, and we are excited to provide service to your account.

If eligible, look for your new Sony Card to arrive within the next few weeks. It will replace your current Capital One serviced Sony Card. Any Sony Rewards points already earned will not be impacted. If you do not receive a new card prior to November 9, 2019 and your account is in good standing, please contact 1-866-518-3992 (Visa) or 1-800-695-5772 (Signature) (TDD/TTY: 1-800-695-1788) to request one.

*If for any reason your Sony Card account issued by Capital One is not transferred to Comenity Bank, Capital One will communicate with you as necessary to continue to administer, issue and service your account.

New Card. Incredible Experiences. Start Earning Rewards with Your Sony Card.

Exciting changes will be coming soon to the Sony Card. We'll be sure to share more information as it becomes available. Check back for the most up-to-date information. In the meantime, continue to submit the Sony Rewards Bonus Points form to receive points for purchases made on your Sony Card. You will not lose any of the Sony Rewards points you've already earned to date, continue to redeem those as you do today.

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Can I continue to use my Capital One Sony Card to make purchases?
Absolutely! You can continue to use your Capital One Sony Card through November 9, 2019.
What will happen to my account balance on my Capital One Sony Card?
Your account balance will be automatically transferred to your new account. We will send you a billing statement that shows you how much you owe. You remain responsible for any existing balance and must pay all amounts due on your account, according to the terms of your Customer Agreement.
What if I have authorized users on my existing account?
If you receive a new card from Comenity, you will also receive a replacement card for up to four authorized users. You will notice that each new card has a different card number. This is to improve the security on your account. You will continue to get just one billing statement, which will include all transactions made by all users on the account.
Will my new Sony Card have a different account and PIN number?
Yes, your new Sony Card will have a new account number with an updated expiration date, as well as a new Personal Identification Number (PIN). If you would like to request the PIN to be sent to you, please contact us after you receive your new card.
What if I have repeat or scheduled payments set up using my Capital One Sony Card?
Your new Sony Card will have a new account number. As a result, it is very important to provide your new account number and expiration date for any electronic, automatic, or recurring transactions – like utilities, phone services, subscriptions – that will be billed after November 9, 2019. This action will ensure uninterrupted service, and you will continue to earn rewards for these purchases.
What if I have automatic payments set up to pay my Capital One Sony Card?
Your current account settings and preferences, including automatic payments, will not be transitioned to your new account. Capital One will not process any repeat or scheduled payments after November 9, 2019. If you would like to set up new automatic payments, you may log in to your new account website at Comenity.net/SonyVisa starting on November 10, 2019, and modify your payment settings and preferences.
Will I continue to receive my credit card billing statement electronically?
Previous account preferences such as paperless billing will not be transitioned to your new account with Comenity Bank. To continue receiving electronic billing statements and other notifications via email, please visit Comenity.net/SonyVisa starting on November 10, 2019.
What if I have payments set up through my bank or another electronic bill payment service to pay my Sony Card?
If you have payments set up through another financial institution to pay your Sony Card, please update the payee information to Comenity Bank, P.O. Box 659813, San Antonio, TX 78265-9113 effective November 9, 2019. This will ensure payments are not misdirected and may be posted to your account in a timely manner.
What if I have more questions about my current Capital One Sony Card?
Please call Capital One at 1-877-618-7669 or visit CapitalOne.com through November 7, 2019, for information regarding your account.
What will happen to my online access for my Capital One account?
Effective November 8, 2019, you can no longer access your account information with Capital One or receive alerts associated with that account. If you need statement or transaction history for your records, please download and save your billing statements by November 7, 2019.
What should I do with my Capital One Sony Card?
Starting on November 10, 2019, your Capital One Sony Card will no longer be valid. For your security, please destroy any old cards after it becomes invalid.
What if I have more questions about my account transition?
For more information, please refer to your change in creditor letter you should have received in the mail in October or beginning on November 10, 2019, please call us at 1-866-518-3992 (Visa) or 1-800-695-5772 (Signature) (TDD/TTY: 1-800-695-1788) for more information. We're here to help!

Less hassle. More protection.

Your Card Gives You More

Auto Rental

Now you have one less thing to worry about when you rent a car. With your Visa card, you're covered for damage due to collision or theft. Secure and charge your rental to your covered card and decline the collision damage waiver (or loss damage waiver) offered by the rental agency. Certain terms, conditions, and exclusions apply. In order for coverage to apply, you must use your covered Visa card to secure transactions. Please refer to your Guide to Benefits for further details.
Emergency Card Replacement/Emergency Cash Disbursement

This efficient, 24x7x365 worldwide service allows you to quickly and easily get a replacement Visa card sent to you and/or receive emergency cash at a convenient location.
Lost/Stolen Card Reporting

Makes it easy to report a lost or stolen Visa card anytime, 24x7x365 from anywhere in the world. Just call 1-800-VISA-911, or, internationally, call collect at +1-303-967-1096.
Zero Liability

Cardholders are exempt from having to pay for fraudulent transactions, provided that they have notified the issuer of the fraudulent transactions within a reasonable timeframe and that they have not acted negligently or fraudulently themselves. Covers U.S.-issued cards only. Certain restrictions apply. See visa.com/zeroliability for details.
Roadside Dispatch®

Offers you a 24/7 on-demand referral dispatch network that provides emergency roadside assistance, towing, and locksmith services giving you peace of mind when you're out on the road. Certain terms and conditions apply. See your Guide to Benefits for details.

We're the company behind your credit card and we're happy to meet you.

You may not know us, but we help build the credit programs offered by many of your favorite retail brands — serving you through Comenity Bank and Comenity Capital Bank.

Comenity offers you dedicated tools and award-winning customer care to make it easy to access, manage and monitor your accounts. And as community members, both Comenity Bank and Comenity Capital Bank work to support local efforts to improve housing, financial literacy and other social initiatives.

Our credit programs are all about you and the brands you love.

We're here to ensure your account makes your experience with your favorite brand even better. You chose your credit card or account because you love the brand, and you keep it because of the great benefits and special status being a cardmember brings. We design our credit programs to be clear, easy to use, and easy to manage. That way, you can enhance your life with the things you want and need.

Your New Card Can Be Used In:

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Your New Sony Card^SM

Exclusive Benefits

Frequently Asked Questions

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Your Visa Network Benefits

Your Card Gives You More

Auto Rental

Emergency Card Replacement/Emergency Cash Disbursement

Lost/Stolen Card Reporting

Zero Liability

Roadside Dispatch®

Welcome to Comenity®

About Comenity