Victoria's Secret Credit Card Rewards Program Terms and Conditions ("Terms")

Important note: These terms contain provisions that limit our liability to you, eliminate your right to a trial by jury, require you to resolve disputes with us on an individual basis and not as a part of any class or representative action, and through final and binding arbitration. Review the Agreement to Arbitrate section. Please read these Terms carefully for important information about your rights and obligations in the Victoria's Secret Credit Card Rewards Program ("Program"). By participating in the Program and/or receiving Cardmembers Benefits, you agree to these Terms.

In these Terms, "Cardmembers", "Cardholder", "Participant", "you" and "your" mean the Credit Card Account holder. "Bank" shall mean Comenity Bank or its assignees. "We," "our," "ours," "us," and "Victoria's Secret" mean Victoria's Secret Stores Brand Management, Inc. or its affiliates or assignees. Other capitalized words not specifically defined have the same meaning as in your Credit Card Account Agreement. These Terms contain the entire understanding between you and us regarding the Program. The Program is provided by Victoria's Secret and serviced by Comenity Bank ("Comenity Bank"). Victoria's Secret is solely responsible for Program operation and may withdraw the Program or change the terms of the Program at any time, without notice to you (subject to notice requirements). The purpose of the Program is to reward customers for certain uses of their Victoria's Secret Credit Card ("Card"). The Program Terms may be supplemented with additional terms, conditions, and disclosures, including but not limited to applicable terms related to any promotional offers provided to you for use with the Program.

Important changes the Program: As of July 21, 2020 the VIP tier name will be changing to Silver and the Forever tier name will be changing to Gold. Please note that during a several month transition period we may refer to the upgrade tiers as Silver or VIP and Gold or Forever interchangeably. 

Important Changes to the Program starting April 5, 2022: Earn 10 points for every $1 spent on purchases made with your Victoria or PINK Credit Card. Earn 3x points (30 points) for every $1 spent on all bra purchases. Gold Cardmembers earn 15 points for every $1 spent and 45 points for every $1 spent on all bra purchases. For every 2000 points earned (e.g., 10 points x $200 spent = 2000 points), you will be eligible to receive a $10 reward certificate, which is equivalent to 5% back in rewards (e.g., $200 spent x 0.05 = $10).

For the most up to date terms, please visit
www.VictoriasSecret.com/creditcardterms

1. General Information; Definitions; Changes:

The Program allows you to earn Reward Points ("Points") on the dollars you spend as described in the "Earning Points" section, using your Victoria's Secret Account (your "Account"). Points may be earned by you and anyone you authorize to use the Account. Points are redeemable for The Victoria's Secret Credit Card Rewards Certificates/PINK Card Rewards Certificates ("Rewards") as specified in the Earning Points section.

These Program Terms are separate and independent from your Victoria's Secret Credit Card Account Agreement (your "Account Agreement"), which governs the use of your Victoria's Secret Credit Card (your "The Victoria Card" or "The PINK Card"). In the event of any conflict between these Terms and your Account Agreement, these Terms will control in any matter relating to the Program.

We may temporarily prohibit you from earning Points, using Points, receiving or redeeming Rewards, or using any features of the Program if: your Account becomes delinquent; Comenity Bank suspects that you or any authorized user has engaged in fraudulent activity related to your Account or the Program; or We suspect that you misused the Program in any way.

All Program rules apply to Rewards Program participation, Point offers, Point accrual, Point redemption, status points, rewards and benefits. Other restrictions apply. Participation as a Rewards Member is subject to any terms and conditions, rules, policies and procedures that Victoria's Secret may at its discretion change at any time, without notice to you (subject to notice requirements). The Program is provided by Victoria's Secret, and Victoria's Secret reserves the right to terminate the Program or change any aspect of the Program, including but not limited to the Program terms, benefits, conditions of participation, Reward Level, or Points levels, in whole or in part, at any time, without notice to you.

2. Eligibility; Withdrawal of Program:

We will automatically enroll you in the Program when the Bank opens your Account. You may cancel your participation in the Program in accordance with the Cancelling Program Participation section. Notwithstanding anything to the contrary in these Program Terms, in addition, we reserve the right to approve, deny or revoke Participation in the Program to any individual for any non-discriminatory reason whatsoever. We may remove you from the Program for misuse of the Program, which we will determine in our sole discretion. Account behavior, including but not limited to the amount of purchases made, purchases returned, points earned, and rewards redeemed, will be considered in determining misuse. "Participation" includes Points earning, Rewards earning and redemption, upgraded tier status, and any other benefits associated with the Rewards Program. Removal from the program will result in the forfeiture of any points earned, any fulfilled and unfulfilled rewards or any benefits related to the Rewards Program.

3. Earning Points:

Important Changes to the Program starting April 5, 2022: Earn 10 points for every $1 spent on purchases made with your Victoria or PINK Credit Card. Earn 3x points (30 points) for every $1 spent on all bra purchases. Gold Cardmembers earn 15 points for every $1 spent and 45 points for every $1 spent on all bra purchases. For every 2000 points earned (e.g., 10 points x $200 spent = 2000 points), you will be eligible to receive a $10 reward certificate, which is equivalent to 5% back in rewards (e.g., $200 spent x 0.05 = $10). The Program is limited to earning Points for Net Eligible Purchases made at Victoria's Secret and PINK locations within the U.S.A. and Puerto Rico and at victoriassecret.com. Points are not earned for purchases made at Bath & Body Works locations or bathandbodyworks.com. Net Eligible Purchases are purchases of goods and services for personal, family and household purposes using your Victoria's Secret Card and the Victoria's Secret Cards of your Authorized User or Users. Purchases that are not a whole dollar amount will be rounded to the nearest whole dollar amount to determine the amount of Rewards earned. Purchases that end in $0.50 will be rounded using bankers rounding, where the purchase is rounded to the nearest even whole dollar amount. Example: $2.50 rounds to $2.00 whereas $3.50 rounds to $4.00.

Points are not earned on: Gift cards on purchases, unauthorized or fraudulent charges, charges that violate the terms of your Account Agreement or these Reward Program Terms, interest charges, and fees of any kind. Points you earn may not be combined with Points earned on any other credit accounts.

Returned items may result in credits being applied to your Account, which will reduce or may eliminate accumulated Points and may result in a negative Points balance. If your Points balance goes negative, you must first earn Points to bring your Points balance to zero before earning any Points eligible for redemption. Victoria's Secret and Comenity Bank reserve the right to verify and adjust Points, as applicable, at any time.

4. Earning Tier Status Upgrades:

Only accounts in good standing, as determined in Bank's sole discretion, may be eligible for upgrades. Generally, good standing means an Account is open and is not in default as defined in the Account Agreement. Upgrades are based on Net Eligible Purchases within a Program Year. The "Program Year" runs from February 1st through January 31st. You must spend $250 in Net Eligible Purchases within the Program Year to upgrade to Silver Tier status and $500 to upgrade to Gold Tier status. Purchases made at Bath & Body Works are not included in the final purchase amounts for the purpose of determining maintain and upgrade status. Upgrades occur one-time per month at billing. Following the end of each program year, a cleanup process will run to honor any eligible upgrades that occur between the end of the program year and the Cardmembers' final billing date within the program year. Review the Maintaining Tier Status section for important information on how to maintain Tier status.

5. Maintaining Tier Status:

Cardmembers at the Base Tier status will remain at this status until a higher qualifying Tier status is reached. Once a Cardmember has reached Silver or Gold Tier status, the upgraded tier status is good for the remainder of the Program Year in which the status was reached and one subsequent Program Year, after which annual requalification is required.

If a Cardmember does not spend as required to maintain their Tier status, they will be reset to Silver Tier status if their spend was between $250 and $499 in Net Eligible Purchases or reset to Base Tier Status if their spend was less than $249 in Net Eligible Purchases.

6. Rewards:

When you earn enough Points (a "Reward Level"), you will be eligible for a Reward as long as your Account is in Good Standing. Rewards are redeemable for the specified dollar amount off qualifying purchases, as indicated on your reward, in stores or online. Base and Silver Cardmembers earn a $10 Reward with every 250 Points, and Gold Cardmembers earn a $15 Reward with every 250 Points. Reward Levels are subject to change without notice (subject to notification requirements). Once you've earned a Reward, your Points balance will be reduced by the number of Points used to obtain the Reward. Provided your Account is in Good Standing, we will send a Reward to your Account's primary billing address within 3 to 6 weeks after you achieve a Reward Level. To change the primary billing address for your Account, please contact the Bank by calling 1-800-695-9478 (TDD/TTY: 1-800-695-1788).

Rewards expire 90 days from the date they are issued. Please review the expiration date printed on your Reward. Once issued, Rewards cannot be withdrawn or changed by us, even if we withdraw or modify the Program, except as expressly provided in these Terms.

Rewards can be redeemed on purchases made at Victoria's Secret and PINK locations within the U.S.A. and Puerto Rico and at victoriassecret.com. Rewards may not be redeemed on purchases made at Bath & Body Works locations or bathandbodyworks.com.

The value of the purchase must be equal to or greater than the value of the Reward. You will be required to use your Victoria's Secret Card for any remaining balance when redeeming a Reward. Each Reward may be used for only one purchase. Any unused Rewards value will be forfeited. Rewards have no cash value and cannot be credited to an account, redeemed for cash, applied to a previous purchase or used for purchasing gift cards or e-gift cards. The value of Rewards will not be refunded on a merchandise return in stores, or on a return, exchange or cancellation online. Neither We nor the Bank are responsible for lost or stolen Rewards. Selling Rewards is prohibited. We reserve the right to revoke Participation in the Program of any persons caught selling or attempting to sell a Reward, and all unused and unexpired Points will be forfeited. Rewards will not be honored retroactively in connection with any prior purchases. Rewards may not be used as payment of any outstanding obligations to the Bank or its affiliates. Any additional exclusions or limitations for use of Rewards will be provided to you on the Reward.

To the extent allowed by applicable law, we may cancel any earned or outstanding Rewards if we become insolvent, unable to pay our debts when due, file an action under the U.S. Bankruptcy Code or have such an action filed against us.

7. Communications, Program Activity and Customer Service:

We and the Bank may communicate with you regarding any matter related to the Program by mail, telephone, or other methods permitted under applicable law. As needed, you agree to promptly update your contact information by signing in to your account at TheVictoriaCreditCard.com or VSAngelCC.com(Victoria Card); ThePinkCreditCard.com or VSPINKCC.com(PINK Card). Neither We nor the Bank are responsible for communications, including Rewards, lost or undelivered due to incorrect or changed address or other contact information. Even if you opt-out of marketing materials from Victoria's Secret you will continue to receive relationship/operational emails related to Rewards unless your Account is cancelled.

You can review your Program activity online at TheVictoriaCreditCard.com or ThePinkCreditCard.com and on your monthly billing statement.

8. Points Disputes:

If Points you believe were earned have not timely posted to your Points balance, you may dispute your Points balance ("Points Dispute") by calling 1-800-695-9478(TDD/TTY: 1-800-695-1788) or writing to: Comenity Bank PO BOX 182273 Columbus, OH 43218-2273. We will use reasonable efforts to investigate your Points Dispute if you notify us within 90 days of the posting date. If you do not notify us within that period, you waive your right to make a Points Dispute with respect to that purchase. We may require you to provide written confirmation of the dispute and the applicable purchase receipt and may decline to investigate further if you do not provide the requested confirmation or a valid receipt. Upon completion of the investigation, we will have no further responsibilities if you later reassert the same Points Dispute. Please note that the dispute rights with respect to your Account under the Account Agreement do not apply to these Terms or to your rights and remedies under these Terms, which are solely as set forth in these Terms. Your sole and exclusive remedy, and our maximum liability to you, in the event you prevail in a Points Dispute, is for us to credit the disputed Points to your Points balance.

9. Limited Liability:

Unless otherwise required by law or our agreements with you, neither Victoria's Secret nor the Bank, nor any of our or its affiliates, officers, directors, employees, service providers, or agents will be liable to you, or anyone making a claim on your behalf, in connection with

Notwithstanding the foregoing, any liability that we or they may have to you in connection with the Program shall be limited to the amount of any Points you have earned in accordance with these Terms. In New Jersey, this Section does not apply to liability due to intentional or reckless conduct, gross negligence, strict liability, negligence, or violation of a statutorily imposed duty on the part of Victoria's Secret or the Bank or any of their respective affiliates, officers, directors, employees, service providers or agents.

10. No Warranties:

The Bank does not:

We do not make:

11. Changes to the Program:

Subject to any requirements or limitations of applicable law, we may at any time for any reason add to, change, limit, or terminate the Program or these Terms. To the extent allowed by applicable law,

12. Privacy and Website Terms of Use:

All information collected in connection with the Program is subject to our privacy policy, which can be obtained here.

Purchases made on victoriassecret.com are subject to website Terms and Conditions/Terms of Use found here. In the event that any website Terms and Conditions/Terms of Use conflict with these Program Terms, these Terms will control.

13. Not Transferable:

Points are not your property and are not transferable to anyone by operation of law or otherwise. Points may not be transferred between accounts issued by us, may not be transferred upon death or as part of any domestic relations legal proceedings, and may not be brokered, bartered, sold or transferred in any way. Any attempted transaction of such sort will automatically be void. Anyone selling, purchasing, brokering, bartering, transferring, or altering Points, either wholly or partially, shall be liable for payment of the applicable full retail price of any rewards obtained with them, as well as all damages, including, but not limited to consequential damages, transaction costs, and litigation costs (including attorney's fees and costs at trial and on appeal and in any bankruptcy proceeding). Any brokered, bartered, altered, sold, or purchased Points shall likewise be void and may be deducted from your Points balance. Any violation of these provisions will result in termination of your eligibility to participate in the Program and forfeiture of unused Points.

14. Taxes:

You are solely liable for any applicable taxes arising out of the accrual or use of Points or Rewards. Consult your tax advisor concerning such tax consequences.

15. Cancelling Program Participation:

You may cancel your participation in the Program at any time by calling us at 1-800-695-9478 (TDD/TTY: 1-800-695-1788). If you cancel your participation in the Program, you will no longer earn Points and you will forfeit your unused and unexpired Points. Your cancellation will not affect any previously issued Rewards unless you also close your Account.

16. Governing Law; Assignment:

The Program and these Program Terms are governed by federal law and, to the extent state law applies, the laws of the State of Ohio. You may not assign your rights or obligations under these Program Terms to any other person or entity. Important note: You, Victoria's Secret and Comenity Bank agree that each of us may bring claims arising from or relating to these program terms only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding.

"Claim," as used in these Program Terms means any claim, dispute or controversy that in any way arises from or relates to these Program Terms.

17. Complete Agreement; Severability; Conflicts; No Waiver:

These Program Terms supersede any previous terms and conditions governing the Program. The Program is not available where and to the extent prohibited by law. All provisions of these Program Terms are valid, enforceable and applicable in New Jersey. If any part of these Program Terms conflict with applicable law, that provision will be deemed severed from these Program Terms and the remainder of the Program Terms will remain in effect. We will not lose our rights under these Program Terms because we choose to delay or not enforce them.

18. Agreement to Arbitrate:

Important note: Any party may elect to arbitrate any claim arising from or relating to these program terms (including disputes about the validity, scope or enforceability of this agreement to arbitration), in which case such claim shall be settled by binding arbitration on an individual basis and not as part of any class or representative action.

Arbitration may be elected by any party with respect to any such Claim, even if that party has already initiated a lawsuit with respect to a different Claim. We will not demand to arbitrate an individual Claim that you bring against us in small claims court or your state's equivalent court, if any. But if that Claim is transferred, removed or appealed to a different court, We then have the right to demand arbitration.

The arbitration will be conducted by the American Arbitration Association ("AAA"), JAMS, or any other company selected by mutual agreement of the parties (the "Administrator"), in accordance with the rules of the Administrator. Payment of all filing, administration and arbitrator fees will be governed by the Administrator's rules. If, however, you are able to demonstrate that the costs of arbitration will be cost-prohibitive for you as compared to the costs of litigation, Victoria's Secret will pay as much of the filing, administration and arbitrator fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive for you. The arbitrator will not have the power to award punitive or exemplary damages, the right to which each party hereby waives. The arbitrator's decision must be with written explanation and remain confidential. For purposes of this "Agreement to Arbitrate" section, these Program Terms are governed by the Federal Arbitration Act, 9 U.S.C. sec. 1-16 (FAA).

Opt-Out Procedures: You may choose to opt-out of this Agreement to Arbitrate by sending a written notice within 30 days after the date you accept these Program Terms for the first time. You may send your opt-out notice to cccprivacy@lb.com. Your opt-out notice must include your full name and clearly indicate your intent to opt-out of the arbitration provisions.

Prior to initiating any arbitration, the initiating party will give the other party at least 60 days' advanced written notice of its intent to file for arbitration. Victoria's Secret will provide such notice by mail or email using the contact information on file with us and you must provide such notice to us at cccprivacy@lb.com.