Important note: These program terms are subject to the jury trial waiver and arbitration provision in your credit card account agreement that limit our liability to you, eliminate your right to a trial by jury, require you to resolve disputes with us on an individual basis and not as a part of any class or representative action, and through final and binding arbitration.
Please read these Program Terms carefully for important information about your rights and obligations in the Williams Sonoma, Williams Sonoma Visa or Visa Signature Credit Card OR Williams Sonoma Rewards Program ("Program"). By participating in the Program, you agree to these Program Terms.
The Program is provided by Comenity Bank ("Bank"). Comenity Bank is solely responsible for Program operation and may withdraw the Program or change the terms of the Program at any time. The purpose of the Program is to reward customers for certain uses of their Williams Sonoma, Williams Sonoma Visa or Visa Signature Credit Card ("Card".) The Program Terms may be supplemented with additional terms, conditions, and disclosures, including but not limited to applicable terms related to any promotional offers provided to you for use with the Program.
For the most up-to-date terms, please visit www.comenity.net/williamssonoma or www.comenity.net/williamssonomavisa
General Information
The Program allows you to earn Reward Dollars ("Reward Dollars") on the dollars you spend, as described in the "Earning Reward Dollars" section below, using your Williams Sonoma, Williams Sonoma Visa or Visa Signature Credit Card Account (your "Account"). You can then redeem Reward Dollars for Williams Sonoma Reward Certificates.
These Program Terms are separate from your Williams Sonoma, Williams Sonoma Visa or Visa Signature Credit Card Account Agreement (your "Account Agreement"), which governs the use of your Account. In the event of any conflict between these Program Terms and your Account Agreement, these Program Terms will control in any matter relating to the Program. By using your Account, you agree to be bound by these Program Terms.
All information collected about you in connection with the Program is subject to Comenity Bank's privacy policy, which can be obtained at https://comenity.net/williamssonoma/common/privacy/PrivacyLanding.xhtml.
Earning Reward Dollars
You will earn Reward Dollars when you, or an authorized user, make eligible purchases of goods and services for personal, family and household purposes using your Account, minus any returns, refunds or credit adjustments ("Net Eligible Purchases"). Purchases that are not a whole dollar amount will be rounded up to the nearest whole dollar to determine the amount of Reward Dollars earned.
Using your Williams Sonoma Credit Card, you will earn:
Using your Williams Sonoma Visa or Visa Signature Credit, you will earn:
Purchases made at Williams Sonoma outside of the United States and purchases made for third party products or services offered through WilliamsSonoma.com do not qualify as purchases made at Williams Sonoma. Therefore, these purchases made with the Williams Sonoma credit card do not qualify for rewards. These purchases made using a Williams Sonoma Visa® credit card will earn 1% back in rewards. Examples of third party vendors include: The Wine Club, Sun Basket, and special events requiring registration through Eventbrite.
*Reward Merchant Classification Codes: Merchants who accept Visa/MasterCard are assigned a merchant classification code ("MCC"), which is determined by the merchant or its processor in accordance with Visa/MasterCard procedures based on the products and/or services they primarily sell. Comenity Bank and Williams Sonoma do not control the assignment of these codes and are not responsible for incorrectly coded purchases. Even though a merchant or some of the items it sells may appear to fit within a certain rewards category, the merchant may not have a code in that category. Purchases made with third-party payment accounts, including but not limited to PayPal and Venmo, will not earn additional Reward Dollars.
Reward Dollars are not earned on:unauthorized or fraudulent charges, charges that violate the terms of your Account Agreement, balance transfers, cash advances, transactions treated similar to cash advances, interest charges, and fees of any kind.
Comenity Bank may temporarily prohibit you from earning Reward Dollars, using Reward Dollars, receiving or redeeming Reward Certificates, or using any features of the Program if: your Account becomes delinquent; Comenity Bank suspects that you or any authorized user has engaged in fraudulent activity related to your Account or the Program; or Comenity Bank suspects that you misused the Program in any way.
Reward Dollars awarded for purchases that do not remain Net Eligible Purchases will be deducted from your Reward Dollars balance. Returned items may result in credits being applied to your Account, which will reduce or may eliminate accumulated Reward Dollars and may result in a negative Reward Dollars balance. If your Reward Dollars balance goes negative, you must first earn Reward Dollars to bring your Reward Dollars balance to zero before earning any Reward Dollars eligible for redemption. Williams Sonoma and Comenity Bank reserve the right to verify and adjust Reward Dollars, as applicable, at any time.
Bonus Reward Dollars for Special Offers
From time to time, Comenity Bank may make bonus offers to earn additional Reward Dollars("Bonus Reward Dollars"). Read each offer carefully, as there may be important conditions or limitations, such as blackout periods, Bonus Reward Dollars limits, or exclusions. You may have to register to qualify for the offer. Comenity Bank may change or withdraw an offer at any time without notice. Any such change or withdrawal will not affect Bonus Reward Dollars already earned. Certain offers may only be communicated via email.
Expiration
Reward Dollars will expire 36 months after the date that they are posted to your Reward Dollars balance.
Reward Certificates expire 90 days from the date they are issued.
Termination and Forfeiture
Important note: Subject to any requirements or limitations of applicable law, Comenity Bank may at any time for any reason change or terminate the Program and these Program Terms without notice.
Comenity Bank reserves the right to terminate you from the Program. If the Program terminates, Comenity Bank terminates you from participating in the Program, or you voluntarily cancel enrollment in the Program, all Reward Dollars will be forfeited.
Reward Dollars will be forfeited if any of the following occur: your Account is closed; you terminate your participation in the Program; you or any authorized user engages in any fraudulent activity or misuse related to your Account or the Program, or engage in any activity deemed to be abusive or gaming conduct, as determined by Comenity Bank. Misuse includes, but is not limited to, obtaining or using an Account to maximize Reward Dollars earned in a manner that is not consistent with typical consumer activity as determined in Comenity Bank's sole discretion.
Issuing Rewards and Redemption
For every 2500 of Reward Dollars you earn, you will receive a $25 Reward Certificate. Reward Certificates will be issued in increments of $25, with a minimum amount of $25 and a maximum amount of $200. Multiple Reward Certificate may be issued, however no more than 1 Reward Certificate will be issued in any billing cycle. Reward Certificates may only be redeemed on qualifying purchases using your Account in stores and/or online at WilliamsSonoma.com.
Reward Certificates may not be applied to past purchases or used towards payment of any outstanding obligations to the Bank or its affiliates. Reward Certificates may not be combined with any other discount or certificate, except as otherwise provided. Reward Certificates can be partially redeemed if the purchase amount does not exceed the Rewards Certificate amount. Reward Certificates are refundable if item(s) purchased with the Reward are returned within the expiration window. You will not receive a new reward, any rewards balance will be sent to the confirmed email on file. To confirm your email, log in to the Online Account Center (comenity.net/williamssonoma or comenity.net/williamssonomavisa) select "My Profile" to update or confirm your email. Same-day cancellations purchased with Williams Sonoma Credit Card Reward Dollars online or as phone orders may not be reflected via email for up to 24 hours.
Williams Sonoma and Comenity Bank are not responsible for lost or stolen Reward Certificates.
You will receive your Rewards Certificate via billing statement and email each billing cycle. Contact the Bank to update your contact information for your Account.
Other Terms
Reward Dollars may not be sold, transferred or altered in any way by you. Reward Dollars you earn may not be combined with Reward Dollars earned on any other credit account or earned by anyone else (other than your Authorized User).
Reward Dollars and Reward Certificates have no cash value and are purely for promotional purposes. Rewards cannot be redeemed for cash. Reward Certificate may not be used as payment for any outstanding obligations to the Bank or its affiliates. Rewards are not property and customers have no property interest in rewards points.
You may review your Reward Dollars balance via Account Center or billing statement. It may take up to two billing cycles for Reward Dollars to post. The amount of Reward Dollars earned is based on the date your purchase was made, which may be different than the date the transaction posts to your Account. For mail order, special order, online, and other purchases, your transaction may not post to your Account until items have shipped.
Communications and Customer Service
Williams Sonoma and Comenity Bank may send communications regarding the Program by mail, phone, email or other methods, including through online Account Center or mobile app. By providing your mobile phone number, Comenity Bank may contact you about all of your accounts and this Program.
If you have any questions about the Program or to update your contact information, please contact 1-844-271-2823 (Williams Sonoma Card), 1-844-271- 2811 (Williams Sonoma Visa) or 1-844-271-2812 (Williams Sonoma Visa Signature) (TDD/TTY: 1-800-695-1788) or visit Account Center. Williams Sonoma and Comenity Bank are not responsible for Reward Certificate communications lost or undelivered due to incorrect or outdated address or email.
You can review your Program activity at comenity.net/williamssonoma or comenity.net/williamssonomavisa or on your billing statement.
Reward Dollars Disputes
If Reward Dollars you believe were earned have not timely posted to your Reward Dollars balance, you may dispute your Reward Dollars balance ("Reward Dollars Dispute") by calling 1-844-271-2823 (Williams Sonoma Card), 1-844-271-2811 (Williams Sonoma Visa) or 1-844-271-2812 (Williams Sonoma Visa Signature) (TDD/TTY: 1-800-695-1788) or writing to Comenity Bank, PO Box 182273, Columbus, OH 43218-2273. Comenity Bank will use reasonable efforts to investigate your Reward Dollars Dispute if you notify Comenity Bank within 90 days of the posting date. If you do not notify Comenity Bank within that period, you waive your right to make a Reward Dollars dispute with respect to that purchase. Comenity Bank may require you to provide written confirmation of the dispute and the applicable purchase receipt and may decline to investigate further if you do not provide the requested confirmation or a valid receipt. Upon completion of the investigation, Comenity Bank will have no further responsibilities if you later reassert the same Reward Dollars Dispute.
Limited Liability
Unless otherwise required by law, neither Williams Sonoma nor the Bank, nor any of our or its affiliates, officers, directors, employees, service providers, or agents will be liable to you, or anyone making a claim on your behalf, in connection with the Program or these Program Terms, including but not limited to, use of the Program and any redemption for or purchase of products or services through the Program.
Important note: Notwithstanding the foregoing, any liability that Comenity Bank may have to you in connection with the Program shall be limited to the amount of any Reward Dollars you have earned in accordance with these Program Terms.
No Warranties
Williams Sonoma, the Bank, and all of each of such company's respective subsidiaries and affiliates make no warranty, express or implied, including but not limited to, any warranties of merchantablity or fitness for a particular purpose with respect to the Program or any products or services related to such Program.
Taxes
You are responsible for any tax liability that may result from participation in the Program or use of any Reward Dollars or Reward Certificates. Consult your tax advisor concerning such tax consequences.
Cancelling Program Participation
You may cancel your participation in the Program at any time by calling Comenity Bank at 1-844-271- 2823 (Williams Sonoma Card), 1-844-271-2811 (Williams Sonoma Visa) or 1-844-271-2812 (Williams Sonoma Visa Signature) (TDD/ TTY: 1-800-695-1788. If you cancel your participation in the Program, you will no longer earn Reward Dollars and you will forfeit your unused and unexpired Reward Dollars. Your cancellation will not affect any previously redeemed Rewards.
Governing Law; Assignment
The Program and these Program Terms are governed by federal law and, to the extent state law applies, the laws of the State of Delaware.You may not assign your rights or obligations under these Program Terms to any other person or entity. Important note: You and Comenity Bank agree that each of us may bring claims arising from or relating to these program terms only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding.
"Claim," as used in these Program Terms means any claim, dispute or controversy that in any way arises from or relates to these Program Terms.
Complete Agreement; Severability; Conflicts; No Waiver
These Program Terms supersede any previous terms and conditions governing the Program. The Program is not available where and to the extent prohibited by law. If any part of these Program Terms conflict with applicable law, that provision will be deemed severed from these Program Terms and the remainder of the Program Terms will remain in effect. Comenity Bank will not lose our rights under these Program Terms because Comenity Bank chooses to delay or not enforce them.
Licensing
The Williams Sonoma Visa and Visa Signature Credit Card Accounts are issued by Comenity Bank, pursuant to a license from Visa U.S.A. Inc.